What we collect: Account details, ID verification, payment info, and technical device data.
Why we collect it: To manage your account, process payments, prevent fraud, and comply with laws.
Who sees it: Internal authorized staff and essential service partners (payments, security).
Retention: Data is kept for the account's life plus the time required by Philippine law.
Deletion: You can request data removal via our support channels.
1. Introduction and Scope
Welcome to juan365. We are committed to protecting the privacy and security of our players in the Philippines. This Privacy Policy describes how we handle your personal information when you use our website and services.
This policy applies exclusively to the services provided by juan365. It does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to read the privacy policies of any third-party service you interact with.
2. Personal Information We Collect
Account & Identity
Information provided during registration to create your account and ensure you are a unique user.
Verification Documents
Government-issued IDs and documents used to verify your age and identity (KYC).
Payment Data
Details required to process deposits and withdrawals via our partner payment providers.
Gaming Activity
Records of games played, transaction history, and betting patterns to manage your account.
Technical Data
IP addresses, browser type, device identifiers, and operating system information.
Support Records
Communications sent to our support team regarding account issues or inquiries.
3. How We Collect Data
We gather information through three primary channels:
Directly from You: When you register an account, upload KYC documents, or contact support.
Automatically: Through cookies and similar technologies as you navigate our site.
Service Partners: From our partner payment providers and identity verification services.
4. Why We Use Data
Your data is used for legitimate business and legal purposes, including:
Account Management: Creating, maintaining, and securing your user profile.
Financial Transactions: Processing your deposits and withdrawals efficiently.
Compliance: Verifying age and identity to prevent underage gambling.
Security: Detecting and preventing fraud, money laundering, and multi-accounting.
Personalization: Improving your user experience and displaying relevant content.
Legal Obligations: Fulfilling requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional updates only if you have provided explicit consent.
5. When We Share Data
We do not sell your personal data to third parties. We only share information with:
Legal Authorities: When required to do so by applicable laws or official requests from regulatory bodies.
6. How We Protect Data
We implement robust security measures to safeguard your information:
Encryption: Data is encrypted while in transit between your device and our servers.
Access Control: Strict internal policies limit data access to authorized personnel only.
Isolation: Sensitive payment data is handled through secure, isolated channels.
Monitoring: Continuous system monitoring to detect and respond to unauthorized access attempts.
7. Cookies and Tracking
We use cookies to enhance your experience and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
You have several rights regarding your personal data, which you can exercise by contacting our support team:
Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion: Request the removal of your personal information.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to specific processing activities or withdraw marketing consent.
Important Note: Please be aware that even after an account is closed or a deletion request is made, we must retain certain data for the timeframe required by gambling and anti-money laundering regulations.
9. How Long We Retain Data
We store your personal data for as long as your account remains active. Once an account is closed, we retain the necessary records for a period determined by the applicable law in the Philippines to meet legal and regulatory obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will terminate the account immediately and return any funds (minus applicable fees) to the legal guardian.
Parents or guardians who suspect a minor is using our platform should report the account via our Support page.
11. Cross-Border Transfers
To provide our services, some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data according to our privacy standards.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly.
13. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our support team via the channels available on our Support page.
Our Commitment
At juan365, trust is the foundation of our service. We are dedicated to maintaining the highest standards of data privacy to ensure you can enjoy our platform with complete peace of mind.
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